Contactless Terms and Conditions
1. INTRODUCTION

1.1. These terms and conditions (Terms) apply to you when you are using a contactless payment card to pay for charging your electric vehicle at certain charging points that are part of bp pulse’s network of charging points known as the bp pulse network. These Terms set out your rights and obligations when using a contactless payment card.
1.2. For the purposes of these Terms, a contactless payment card is a debit, credit, prepaid or charge card, sticker, mobile phone or other device that is used to make contactless payments and which can be used for electric vehicle charging at charging points on the bp pulse network.

2. USING YOUR CONTACTLESS CARD
2.1. You can use your contactless payment card to pay for charging your plug-in electric vehicle at charging points on the bp pulse network where contactless payment is accepted.
2.2. It is your responsibility to check the tariffs for cost of electricity displayed at the individual charging point before you begin charging your electric vehicle.
2.3. So that you can check the tariffs for the cost of electricity before you charge your electric vehicle, contactless tariff information is available at the individual charging point. You can also access full contactless tariff information online at https://bppulse.co.uk. Limited information may also be available at charging point locations, for example from posters and leaflets and from staff.
2.4. If you start and finish a charge session without charging your vehicle, we may charge you a minimum transaction amount. The minimum transaction amount for charging your vehicle on the bp pulse network can be found online

3. PAYING WITH A CONTACTLESS PAYMENT CARD, RECEIPTS AND REFUNDS
3.1. When you touch your contactless payment card on a card reader on the charging point, you are giving authorisation for the cost of your electric vehicle charge, including any additional fees, to be charged to your card account.
3.2. Before charging your electric vehicle, a pre-authorisation reserve amount will be held by us until the total fee payable for the charge, calculated in accordance with clause 3.3 below, is debited from your card account. The current reserve amounts can be found online at bppulse-network.com/pricing
3.3. We will charge the fee for charging your electric vehicle to your account after you have completed your charge. The amount charged to your contactless payment card account will be calculated based on the tariff appropriate for the individual charging point and amount of electricity you used, as well as any applicable additional fees.
3.4. If your card is declined at the charging point or you experience any problems charging your electric vehicle when paying by contactless, please get in touch using the contact details set out in clause 12 below.
3.5. To apply for a refund or if you would like a receipt after paying by contactless, please email heretohelp@bp.com after 48 hours and within 8 weeks of charging your plug-in electric vehicle stating the:
3.5.1. date and time you charged your electric vehicle;
3.5.2. location and charging point reference number;
3.5.3. amount paid; and
3.5.4. last four digits of the number of the contactless card used to pay for charging your electric vehicle.
Registering for a bp pulse account will allow you to check your charging history easily online or via the relevant app.
4. USING THE BP PULSE NETWORK
4.1. You agree that you will use all charging points safely and with reasonable care and skill.
4.2. Any usage over 90 minutes on all bp pulse 50kW) or 150kW) units will incur an additional fee. The additional fee details can be found online at bppulse-network.com/pricing
4.3. bp pulse does not guarantee the performance nor continuous availability of charging points on the bp pulse network. Although problems are rare, like all public services, from time to time they do happen. Service from charging points on the bp pulse network can be interrupted for a number of reasons including cellular telecommunications issues, grid connection and other electrical issues as well as other matters that are not within bp pulse’s control. We try to resolve issues on the bp pulse network as soon as possible after becoming aware of them.

5. PERSONAL INFORMATION
5.1. Our privacy notice sets out the ways in which we will collect, store and process data (including for marketing purposes) relating to your use of the bp pulse website (https://bppulse.co.uk) and bp pulse app. We do not store any of your details (such as card details) as part of the contactless payment process unless you provide us with your details via any direct contact you have with us (for example, emailing us for a receipt or refund, or making a complaint).
5.2. Our privacy notice covers your rights to access and request correction of any of your personal information that we hold. Please read the privacy notice carefully.
6. INTELLECTUAL PROPERTY
6.1. bp pulse owns, or has obtained a valid licence to use, all copyright, trademarks and other intellectual property rights in connection with the bp pulse website and the provision of access to use charging points on the bp pulse network for the purpose of, inter alia, charging an electric vehicle.
6.2. All rights of ownership over and in respect of the bp pulse website or the bp pulse apps (other than the right to use the bp pulse website or the bp pulse apps in accordance with these Terms or the terms for the bp pulse apps), will remain solely with bp pulse and/or its licensors (as the case may be).
6.3. Any use of the bp pulse website or the bp pulse apps in any manner not permitted under these Terms or the terms for the bp pulse apps, including without limitation, resale, transfer, modification, or distribution of all or part of the bp pulse website or the bp pulse apps is prohibited.
6.4. bp pulse is not required to provide any documentation, support, telephone assistance, or enhancements or updates to the bp pulse website or the bp pulse apps.
7. THIRD PARTY TERMS
7.1. bp pulse may use third party applications, services and software in the bp pulse website or the bp pulse apps, including, but not limited to, payment services, identity management services, location and map services software, market analytics software, market intelligence software, and rewards program software, all of which may gather and report information about you in connection with your use of the bp pulse website or the bp pulse apps (such as location information, device information and user content).
7.2. When you use the bp pulse website or the bp pulse apps, you are agreeing to bp pulse’s use of such third-party software and services. You are also agreeing to any applicable terms of use, licenses, or privacy policies related to such third-party software and services. It is your responsibility to ensure that you comply with any related third party terms, including the third party privacy policies notified to you in our privacy notice, and that you are aware of any third party privacy policies that may apply to you, in conjunction with these Terms.
8. CHANGES TO THE BP PULSE WEBSITE OR BP PULSE APPS
8.1. bp pulse may change the format, content and/or functionality of all or any part of the bp pulse website or the bp pulse apps at any time. If bp pulse needs to undertake any maintenance activity, you may not be able to use all or part of the bp pulse website or the bp pulse apps whilst bp pulse completes this activity but bp pulse will seek to minimise any time the bp pulse website or the bp pulse apps are unavailable for use.

9. LIABILITY
9.1. bp pulse is providing its services and the bp pulse website or the bp pulse apps to you ‘as is’ and you are using these at your own risk. To the extent permitted by law, all warranties and conditions whether express, implied or statutory with respect to the services and the bp pulse website or the bp pulse apps are excluded.
9.2. bp pulse shall not be held liable for any consequential loss or damage, including, without limitation loss of profits, loss of income and loss of turnover, arising from or relating to the performance of its obligations with respect to the services, the bp pulse website or the bp pulse apps.
9.3. To the extent permitted by law, in no event will bp pulse, nor its directors, employees, agents, partners or any other party involved in creating, producing or delivering the services, the bp pulse website or the bp pulse apps, be liable under contract, tort (including negligence) or otherwise under or in connection with these Terms and/or your use of or inability to use the bp pulse network, bp pulse website or the bp pulse apps or any of the services. This applies, without limitation, to any loss or damage which you, may
suffer as a result of or in connection with:
9.3.1. any failure or defect of, or damage caused by, any charging point on the bp pulse network;
9.3.2. any changes to the number or locations of charging points on the bp pulse network;
9.3.3. third party damage to charging points, vehicles or any other third-party property;
9.3.4. any out of date or incorrect information displayed on the bp pulse website or the bp pulse apps;
9.3.5. any third-party software and services embedded in the bp pulse website or the bp pulse apps or deployed in the bp pulse network, including payments services (see clause 7 above);
9.3.6. any bugs, viruses, trojans, or the like (regardless of the source of origination);
9.3.7. the actions or inactions of other bp pulse website or the bp pulse apps users; or
9.3.8. suspension or loss of access to the bp pulse website or the bp pulse apps or any functionality.
9.4. Nothing in these Terms shall limit or exclude bp pulse’s liability for death or personal injury caused by bp pulse’s negligence or for fraud or fraudulent misrepresentation.
9.5. You will be responsible to bp pulse for any claims, costs, damages, losses, liabilities, expenses or legal proceedings brought against bp pulse by any other person as a result of your use of the bp pulse network and/or your use of the bp pulse website or the bp pulse apps in breach of these Terms, the terms for the bp pulse apps, or any third party terms (see clause 7 above).
9.6. You acknowledge that the bp pulse website or the bp pulse apps are provided at no charge and accordingly the exclusions of liability and indemnity set out in this clause are fair and reasonable.

10. CHANGES TO THESE TERMS
10.1. Subject to the remainder of this clause, bp pulse may amend these Terms from time to time by publishing an updated version on the bp pulse website and in the bp pulse apps. Please check the terms published on the bp pulse website and in the bp pulse apps periodically for changes. Your continued use of the bp pulse website or the bp pulse apps following publication of updated Terms confirms your acceptance of the updated Terms.
10.2. The changes bp pulse can make to these Terms, without your authorisation, are limited to changes:
10.2.1. to reflect updates to the functionality, security, options and services available on the bp pulse website or the bp pulse apps;
10.2.2. to reflect third party terms and conditions that apply to bp pulse and/or the bp pulse website or the bp pulse apps;
10.2.3. that are generally beneficial to, or do not have any adverse impact on, users of the services, the bp pulse website or the bp pulse apps; and/or
10.2.4. that are required to reflect changes to applicable law.
10.3. bp pulse will request your confirmation, via the bp pulse website or the bp pulse apps, that you agree to the updated Terms if the updated Terms incorporate any other changes not listed above. Your continued use of the bp pulse website and the bp pulse apps will be subject to your confirmation that you agree to the updated Terms.

11. GENERAL
11.1. You must comply with any additional terms and conditions, or instructions from bp pulse, brought to your attention in the bp pulse website or the bp pulse apps, when you are using the bp pulse network, bp pulse website or the bp pulse apps.
11.2. You agree that:
11.2.1. you will not use the bp pulse network, bp pulse website or the bp pulse apps for any unlawful purpose, in any way that interrupts, impairs, damages the bp pulse network, bp pulse website or the bp pulse apps or renders each less efficient, or to transfer files that contain viruses, trojans or other harmful programmes, to access or attempt to access the accounts of other bp pulse account holders or to penetrate or attempt to penetrate any security measures;
11.2.2. you will not do anything bp pulse reasonably considers to be disreputable or capable of damaging its reputation, the bp pulse network, bp pulse website or the bp pulse apps or the services; and
11.2.3. you will comply with all applicable laws.
11.3. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. The failure of bp pulse to exercise any right shall not be deemed a waiver of that right or any other rights that bp pulse may have.
11.4.
These Terms are governed by and shall be construed in accordance with English law. You can bring legal proceedings in relation to these Terms in the English courts or any other courts in the United Kingdom.
11.5. These Terms were updated on 3rd December 2020.

12. GETTING IN TOUCH

If you need to get in touch in relation to any of the information contained in these Terms, or have a question about our service, please contact us at:
Email: heretohelp@bp.com

Tel: 0330 016 5126

Address:
bp pulse Customer Care
Breckland,
Linford Wood,
Milton Keynes,
Buckinghamshire,
MK14 6GY